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You can edit a support request or to change the status of the request for Pearson's assistance.
Step-by-Step
(Click 
to view image)
From Support, select Support Requests.
Click the checkbox next to the support request.
Click Select Tasks, select Create / Edit Requests, and click Start.
Select or type the information.
Click Save.
Effects
After you edit a support request, Pearson receives it and sends you a confirmation email. Pearson will contact you with further instructions.
What's Next? (Optional)
To view the request, follow steps 1-3 in Step-by-Step, then click the request name on the left of the page. The request name includes the request status.
To download attachments submitted with a support request, follow steps 1-3 in Step-by-Step, then:
4. Click Select Tasks, select Download Attachments, and click Start.
5. Click the request with attachments on the left of the page.
6. Click Download.